Welcome to Volunteer Timebank. Your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, and protect your personal information when you use our website at www.volunteertimebank.com.
By using our website, you agree to the terms of this policy.
Who We Are
Volunteer Timebank is a Charitable Incorporated Organisation that connects volunteers and charities through timebanking and fundraising. Our contact email is info@volunteertimebank.com.
What Information We Collect
We may collect and process the following types of personal data:
- Name and contact details (such as email address, phone number, or address)
- Volunteer activity (records of hours contributed or services offered)
- Website usage data (IP address, browser type, pages viewed)
- Communication data (including messages sent to or from us)
We do not collect sensitive personal data unless it is necessary and you have given explicit consent.
How We Use Your Information
We use your information to:
- Manage volunteer timebanking and charity partnerships
- Contact you with updates or information you’ve requested
- Improve the functionality and experience of our website
- Maintain legal and administrative records
We will only use your personal data when legally permitted, such as with your consent or to fulfil a contract with you.
Legal Basis for Processing
Under the UK GDPR and Data Protection Act 2018, we rely on one or more of the following legal bases: – Your consent
- Performance of a contract
- Legal obligation
- Legitimate interests (such as promoting our charitable mission)
How We Store Your Information
Your data is stored securely and only retained for as long as necessary for the purposes stated above or to comply with legal obligations.
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Sharing Your Information
We do not sell or rent your personal information.
We may share data with trusted third parties who help us operate our website or manage our volunteering platform, provided they agree to keep your data safe and confidential.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict our processing of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please email info@volunteertimebank.com.
Cookies Policy
We use cookies to improve your experience on our website.
What are cookies?
Cookies are small text files placed on your device when you browse websites. They help websites remember user preferences and improve functionality.
Types of cookies we use:
- Essential cookies – Required for website operation
- Performance cookies – Help us understand how visitors use our site (e.g., Google Analytics)
- Functionality cookies – Remember your preferences
You can manage your cookie preferences in your browser settings. Blocking some types of cookies may affect your website experience.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
Contact Us
If you have questions or concerns about this policy, please contact us at:
info@volunteertimebank.com